Privacy Policy

thedogcalmer

Our Policy

This privacy notice explains how thedogcalmer™ looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.


TOPICS:

  • What information we collect about you

  • How information about you will be used

  • Marketing

  • Employment

  • How long your information will be kept for

  • Where your information is kept

  • Access to your information and correction

  • Cookies

  • Other websites

  • Changes to our privacy notice

  • How to contact us


WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book a class for a service or session, visit our location for class or session, or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a class or session should not go ahead or certain courses should not be taken (eg poor behaviour from your dog, a danger to other dogs etc), payment and transaction information, IP address and CVs.

HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

  • To fulfil a contract with you ie to provide the service or class you have requested and to communicate with you about your bookings

  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests

  • When you consent to it: we will always ask for your consent to hold and use health information about your dog

We will therefore share your information with:

  • Providers of our booking software system Wix

  • Mailing houses Mailchimp

We have rigorous data protection and security policies in place with all our contractors.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.


MARKETING

We would like to send you information about tips and services which may be of interest to you.  We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact our office team at avril@thedogcalmer.com.


HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you no more than twelve times a year for a maximum of 1 year from your last visit.

After a year we will delete all your personal information, except for your name, relevant client history and financial transactions (which we are obliged to keep for 6 years).

Information about unsuccessful job applicants will be deleted after four months.

WHERE YOUR INFORMATION IS KEPT

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact our office team at avril@thedogcalmer.com.

We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.


E-NEWSLETTERS

We email e-newsletters to inform you about products, services and treatments provided by our salon.  You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based around your activity.


COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.


OTHER WEBSITES

Our website includes links to other websites.  This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.


CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on 1 September 2020.

 

07505 277374

Terry's Fitzjohns Lane Great Dunmow CM6 1JZ UK

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